Frequently asked questions

How long will delivery take?

It usually takes 7-20 business days for all orders to arrive. Shipping times vary based on customer location. Processing time is 1-3 days. Due to COVID, shipping may take more time.

Do you ship internationally ?

We do ship everywhere. Shipping cost may vary based on customer location. See Shipping Page.

Do I receive a confirmation number for my order?

Yes. When you place an order, you will automatically receive a confirmation e-mail with all the details about your order.

How can I contact?​

All inquiries can be forwarded to support@pawstiful.com or you can contact us via our contact form.

Can I cancel my purchase?​

You can cancel your order within first 24 hours after the order was confirmed by contacting us. You cannot cancel once your order has been shipped.

How do I track my order ?

After your order has been fulfilled by our team, you will receive your tracking number by mail. If you have any questions about tracking, shoot us an email and we will get back to you.

What type of payments methods do you accepts ?

We accept all major credit cards (VISA, AMEX, MasterCard) via Stripe.

Is my online order secure ?

Yes ! When placing an order, banking information is sent through SSL-encrypted web page to our credit card provider's network meaning credit card information is not stored on our servers.

Where do you ship from ?

Our products are stored in various warehouses, mainly in China, so orders may come in different packages.

Still have questions ?

Talk to our friendly customer service.
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