Shipping policy

Where do you ship from ?

We ship from our warehouses located in China. So, please expect your items to be shipped separately (if you order more than one item) as different warehouses specialize in different areas of manufacturing.

How long will it take to receive my order ?

Orders are shipped out directly from international warehouses. Please allow 2-5* business days for your order to be shipped (with up to 6 business days at peak times). The average standard delivery time is 7-20* business days (for most countries). During peak season (November-December) delivery can take more time than normal.

Due to COVID, average delivery may take longer.

* they are only estimations.

Why is my order being shipped in different packages ?

If you have ordered multiple items, each item may be shipped from a different international warehouse, depending on which one has them available. As well, often times some parcels experience shipping delays while others do not. If you’d like to know the status of your other items, please email us with your name and order number. 

What happens if my order gets stuck or lost in the mail ?

All of our orders are sent with insured shipping and handling. We do not have control on postal service. However, in cases like this, we will send you a new package. Please see our refund policy and return policy for when these might be applicable to shipping situations.

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